CI Product Return & Trade-In Shipping Procedures
Trade-in Shipping Procedures:
Upon receipt of your order, please test it within 72 hours so that you are completely satisfied with your purchase. After that please ship your trade-in to our Atlanta Office (address below) and email the tracking number to firstname.lastname@example.org
330 Peters St. SW
Atlanta, GA 30313
Accessories to Include:
- In general please include the following with your trade-ins: Caps, Covers, Original Box
- Digital Backs: Sensor Back Cover (required). Include port covers if you have them. And please ship in original box or roller case.
- Phase One, Fuji, Hasselblad, Leica camera bodies: Back Cover, Front Cap, Viewfinder Caps if applicable. Lithium battery or AA Battery Cage/Module for 645 DF+/DF is REQUIRED.
- Lenses: Lens Hood (required), Lens Caps
- Pad all of the above items well and treat them as precision equipment (which they are).
*Missing accessories could result in an extra charge. Boxes are not required, but are appreciated.
When preparing your shipment to us please follow some important steps below (whether you are shipping us your trade-ins or returning a product):
- Ship items within another box. We know certain companies ship things Frustration-Free but please ship equipment to us as a box within a box. Do not attach a FedEx Label to original/manufacture packaging and ship it to us. When trying to remove the shipping labels from the manufactures box it can cause damage to the box and the value of the item decreases. This also applies to pelican cases… please ship the pelican case inside a box.
- Always ship to CI with a Signature Required.
- Do not select Home Delivery. This extends FedEx’s delivery window beyond our offices hours of operation, which could result in a return to sender, or your valuable gear being left on our unattended doorstep til morning.
- Please use appropriate packaging in the shipping box… bubbles are always a safe bet, a 2-inch buffer is recommended. Please don’t ship with newspapers, plastic bags, styrofoam peanuts, etc.
- If you have the shipping company packaging your item make sure to review after they have finished. They’re not perfect and can make mistakes the same as anyone else.
- Ship with appropriate insurance.
- Ship FedEx or UPS. We do not recommend shipping via USPS (Postal Mail). It is very hard to track missing packages through USPS and can sometimes take well over a month to locate or get a problem resolved. Also, Fedex and UPS make direct to our door with a knock deliveries, while USPS does not.